Draft for legal review. This page is a working draft and has not been reviewed by a lawyer. It may change before it is final.

Refund Policy

Draft prepared October 2026. Not yet reviewed by a lawyer.

We want you to feel at ease buying Lento. If it is not right for you, you can ask for your money back within 14 days. Here is how that works.

The full program (one-time payment)

You can ask for a full refund within 14 days of your purchase. You do not need to give a reason. If you ask within those 14 days, we will refund the full amount you paid.

When a refund is issued, your access to the paid days ends, and the first three days stay free. If you would like to try again later, you are welcome to buy again.

Lento Circle (membership)

You can cancel any time from the Account tab, using Manage or cancel membership. Cancelling stops future charges, and your membership stays active until the end of the period you have already paid for.

If you ask within 14 days of first joining Lento Circle, we will refund your first payment in full, whether you chose monthly or yearly. After that, renewal payments are not refunded, so please cancel before a renewal if you do not want it. If you are charged for a renewal and tell us you meant to cancel, write to us and we will look at it fairly [lawyer to confirm this paragraph].

The program and Circle are separate

Refunding or cancelling one does not change the other. Cancelling Lento Circle never removes your program access.

How to ask for a refund

Email support@trevorjamesla.com or call 213.588.4242 within the 14 days (you can also use the Contact section). Please include the email address you use to sign in to Lento, so we can find your purchase. We will confirm by email once your refund has been issued.

How you get your money back

Refunds go back to the card or payment method you used, through Stripe. Once we have issued a refund, it usually appears within 5 to 10 business days, depending on your bank.

Charged by mistake?

If you were charged twice, or charged for something you did not choose, tell us and we will put it right. We would also ask you to contact us before raising a dispute with your bank, because we can usually fix things faster.

Your legal rights

This policy does not limit any rights you have by law, including consumer rights where you live, for example in the European Union or the United Kingdom.